SharePoint Online within Office 365 provided the perfect platform with which to develop this document management system.  SharePoint Online not only meets the expectations associated with ISO compliance, but provided the users with a simple yet focused interactive experience.  Furthermore, being built within Office 365, meant that users could access this information when working remotely, especially useful given the nature of their work. Management of the documentation was central to the success of the project, and this is where the biggest change lay to achieve ROI.   By identifying a taxonomy that unified the global terms used across the business, a solution was built to manage content so it was categorized and easily findable for all employees.

We made the decision to adopt an agile approach. This was especially important given the need for flexibility and the ability to adapt to requests for changes/alterations. With a rapid deployment, the key to adoption was making the technology work for them and not try to force a change in behaviour to suit the technology.

Sub sites, document libraries coupled with taxonomy and custom content types, task lists, and calendars were incorporated into the build.  Versioning (both major and minor), permission groups, content approval, check in/out, were all utilised to great effect.  Furthermore, a custom search capability that allowed users to locate and refine documents and media files with relative ease was incorporated into the build.

Client sites coupled with document library templates and SharePoint workflows were created to provide a one stop shop for all things client related.  As new business is won, new project sites are created at the click of a button, therefore providing an efficient and consistent approach to project delivery.  Furthermore, the ability to share sub sites externally allows Air Control to invite clients into these client sites therefore providing a collaborative approach to project management.

Appetite made the decision to create dedicated, security trimmed personnel sub sites.  This  provides users with a personal area with which to store and access information such as; Flight Logs, CV’s and Certificates.  Reminders provide users and system administrators with regular updates of any certificates that are approaching expiration so that necessary action can be taken to ensure all Air Control employees remain compliant.

The introduction of other 365 technology such as Delve,  provides quick and easy access to personnel, their contact information, as well as specific information relating to their role and areas of expertise.